Support

One address, read by the people who build Oudena.

Write to us

Support runs over email. Write in English or German — whichever you would rather use.

What to put in the message

A trainer problem is usually solved in one reply instead of three when the first message already says:

Your smart-trainer make and model.
Your iPhone model and its iOS version.
Which route or workout it happened on, and roughly when.
What you expected, and what happened instead.

Deleting your account

You do not need to write to us for this. In the app, Settings has Delete account permanently. It removes your cloud data, and withdraws the Strava permission along with it. Heart-rate data never leaves your iPhone and goes when the ride or the app does.

Before you write

FAQ
Trainers, routes, ghost rides, Strava and Apple Health.
Compatibility
What Oudena needs in order to connect to your trainer.
Privacy
How this website handles data, and how the app connects to Strava and Apple Health.